Artificial intelligence is transforming customer service in 2025, with AI chatbots, predictive analytics, and cross-industry ...

The relationship between any business and its customers rests upon the customer experience. Statistics clearly show that finding new business costs more than keeping existing customers. This is why ...

In the business world, going after "low-hanging fruit"—the easily attainable yet impactful strategies that can make a significant difference in your business trajectory—is a great way to earn some ...

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid legal issues.

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

We hosted our second business summit in India where we showcased tools and features that will empower businesses of all sizes ...

The J.D. Power 2025 Certified Customer Service Program recognizes Health First Health Plans’ commitment to remarkable member customer service support when addressing benefit plans, claim inquiries, ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading CXone architecture ...