A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many ...

WhatsApp has introduced new tools at its Business Summit in Mumbai, aiming to enhance customer connections and streamline ...

Tecnotree Named a Visionary in the 2025 Gartner® Magic Quadrant™ for AI in CSP Customer and Business Operations ...

Pricing is notoriously hard to change. It impacts revenue immediately, involves risk, and requires alignment between product, ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

ShipStation reports that business automation will be essential by 2026, saving time and costs while increasing efficiency in ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

ANZ Group agreed to pay A$240 million ($159.5 million), the Australian corporate regulator's largest-ever penalties against a ...

Katie Egan discusses her strategy for an amazing customer experience and how empathy and connection drive success.

Big Lee’s popularity and the traffic it has brought to Ocala are just a glimpse of the area’s changing business demographics.

Empire AV Services & Installations LLC has been recognised with the 2025 Consumer Choice Award in the AV Services category for the Dallas-Fort Worth region. This honour highlights the company's ...