Enterprise Times met with Louise Phillips, VP Customer Centres and Darren Kelly, Senior Manager of Customer Care from Virgin Atlantic at Genesys Xperience ...

In the restaurant business, tips aren’t an added bonus they’re sometimes the majority of a waitress’s salary. That’s why so ...

Why customer POS experience is important. Steps to increase customer satisfaction with a modern POS experience.

Bottom line: In 2025, trust is cheaper than traffic. By making reassurance visible, answering the question behind the ...

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid legal issues.

While there are plenty of dishwasher brands that have earned a reputation for quality, this well-known Swedish brand ...

Isle of Man Energy is set to reintroduce a customer service counter, almost two years after it closed. Its face-to-face office was shut in November 2023 with the supplier saying it was adapting to ...

"We don't view AI as a standalone function," highlighted CEO Laura Alber. "It is embedded across our business," she added.

The myPOS card terminals allow customers to pay both their bill and a tip directly with payments routed to the merchant’s ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

AI automation is expected to threaten 300 million jobs globally by 2030. Learn which roles are most at risk and discover five expert-backed strategies to future-proof your career.

The key to making your HVAC website design work is to focus on User Experience, often abbreviated to UX or UI. In the digital ...