The POS systems also allow managers to keep in check the cash, sales flows, employees, customer data and much others ...

CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

We recently compiled a list of the 15 AI News That Broke The Internet. In this article, we are going to take a look at where ...

Plans include standout call-routing tools for inbound customer service ... s cloud phone system comes included with its Unified Customer Experience packages. This software includes not just ...

IBM's acquisition of webMethods, a powerful integration platform developed by Software AG, has caused a stir among IBM ...

These systems can also streamline your daily workflow by combining tools such as employee scheduling, customer loyalty programs and inventory tracking into one sleek platform. Granted, choosing ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

By leveraging data-driven tools and feedback, companies can optimize their customer service systems throughout the customer journey. Businesses use various tools to manage and improve their customer ...

A CRM is a customer relationship management system. It’s a technology that’s used to manage interactions with customers and potential customers. They can help increase sales, improve customer service ...