AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

An era of cautious, low-stakes experimentation is rapidly giving way to tangible changes in how some of Australia’s largest ...

From retail to IT support, artificial intelligence agents are software programs that help workers with repetitive tasks and ...

If you're happy with your current CRM and related sales tools, choosing HubSpot as your email marketing tool will probably be overkill. If, on the other hand, you're looking for a single solution ...

Applications to M.B.A. programs increased 12% in 2024, according to a new survey of schools by the Graduate Management Admission Council, a nonprofit that tracks application trends.

The Tokyo-based software developer Interactive Solutions Corp. began offering an app last year in which generative AI plays the role of an overbearing customer. Users can create training programs that ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.