Okindo said ChatGPT was “the most-used AI tool to help scammers do their thing,” enabling him and other workers to pose ...

The goodbye or "be well" -- the last touchpoint of care -- is where satisfaction is most vulnerable. In business, we call it ...

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Discover why potential customers often agree they like your product or service but still walk away without purchasing. Learn the hidden barriers behind these lost sales — and practical steps you can ...

William Farrer thought he’d booked two rooms at the Hyatt Regency in New Orleans directly through the hotel’s website.

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Dialpad, Inc., the leading AI-powered communications and agentic platform, today announced it has received an Honorable Mention in the 2025 Gartner ® Magic Quadrant™ for Contact Center as a Service ...

The Atlanta Falcons have improved their defense from last season's struggles against the Minnesota Vikings. On Sunday night, ...

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Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...