Public Editor Stephen Buckley reports on the DMN customer service team, who handles complaints about everything from wet ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service NEW YORK -- Armen ...

Yellow.ai's customer service chatbot had a major security flaw that enabled cookie theft and account hijacking. The issue has been patched.

Chris Kranenberg's case reveals how National Grid billing errors can affect customers, emphasizing the importance of ...

Social Security Administration (SSA) to serve the growing number of beneficiaries with fewer staff, creating customer service ...

Raleigh Water is launching a new billing portal, "Raleigh Water Self-Service," in November, with features like autopay ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

A state ratepayer advocate on Wednesday recommended that regulators deny a $193 million base rate increase for AES Indiana – ...

A database run by the agency and used by law enforcement now includes about 200 AI complaints, per documents obtained by ...