Yellow.ai's customer service chatbot had a major security flaw that enabled cookie theft and account hijacking. The issue has been patched.

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

Chris Kranenberg's case reveals how National Grid billing errors can affect customers, emphasizing the importance of ...

Social Security Administration (SSA) to serve the growing number of beneficiaries with fewer staff, creating customer service ...

Raleigh Water is launching a new billing portal, "Raleigh Water Self-Service," in November, with features like autopay ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

A state ratepayer advocate on Wednesday recommended that regulators deny a $193 million base rate increase for AES Indiana – ...

A database run by the agency and used by law enforcement now includes about 200 AI complaints, per documents obtained by ...

The Indiana Office of Utility Consumer Counselor on Wednesday recommended that state regulators deny AES Indianas request for ...

Reducing the utility’s authorized return on equity to 8.5%. AES Indiana is seeking Commission approval to raise its currently authorized 9.9% amount to 10.7%. The OUCC’s recommended reduction cites ...

“The nub of the matter was that when Mum moved from a town house to an apartment, according to Eir, she did not cancel her ...