Officials with Pittsburgh Regional Transit are reporting disruptions to their customer service phone lines. Riders trying to ...

Brevard County-based Health First Health Plans has earned the prestigious J.D. Power 2025 Customer Service Certification.

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

UGI Utilities, Inc. is alerting customers to another scam attempt after a homeowner was recently targeted by someone posing ...

Verizon's integration of Google's Gemini AI into its customer service chatbot has led to widespread customer frustration and ...

The lawsuit also said that a Coinbase outsourcer fired human resources employees who were investigating the data breach.

UGI Utilities Inc. announced on Wednesday that the company became aware of another customer targeted by scammers attempting to trick them into paying for work that is free of charge.

Halabi is the director of MyBillsAreHigh.com, a company that finds savings on telecom and internet costs for both businesses ...

It requires empathy and a customer-first mindset, proactive assistance and personalisation. It is efficient and convenient.

Public Editor Stephen Buckley reports on the DMN customer service team, who handles complaints about everything from wet ...

If all goes well, your interaction with the Transportation Security Administration (TSA) will be nothing more than the brief communication required as you move through the security line. However, ...

AI works better when one agent thinks and another acts — splitting context from execution makes conversations smoother and ...