Officials with Pittsburgh Regional Transit are reporting disruptions to their customer service phone lines. Riders trying to ...

The J.D. Power 2025 Certified Customer Service Program recognizes Health First Health Plans’ commitment to remarkable member customer service support when addressing benefit plans, claim inquiries, ...

Brevard County-based Health First Health Plans has earned the prestigious J.D. Power 2025 Customer Service Certification.

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

Retailers leaned into AI because the math made sense. Millions of shoppers. Thousands of questions every day. A human team ...

Verizon's integration of Google's Gemini AI into its customer service chatbot has led to widespread customer frustration and ...

UGI Utilities, Inc. is alerting customers to another scam attempt after a homeowner was recently targeted by someone posing ...

The lawsuit also said that a Coinbase outsourcer fired human resources employees who were investigating the data breach.

AI works better when one agent thinks and another acts — splitting context from execution makes conversations smoother and ...

UGI Utilities Inc. announced on Wednesday that the company became aware of another customer targeted by scammers attempting to trick them into paying for work that is free of charge.

Social Security Administration (SSA) to serve the growing number of beneficiaries with fewer staff, creating customer service ...

In an age when most of us are terrified of phone calls from unknown numbers, a couple from Summerland went the other way and ...