Welcome back to Reputation Management! Here we reveal the underbelly of ordinary automotive retailers—places like car dealers and service shops—with fictional service tales inspired by real customer ...

The invisible revolution in HVAC operations has begun. The contractors who embrace it will discover that growth no longer ...

The best contact management software of 2025 in full: Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best.

They often include workforce management features and more built-in AI tools, providing more powerful multichannel customer service. Software such as Dialpad, LiveAgent, Five9 and Nextiva fall into ...

In the dynamic world of business, Customer Relationship Management (CRM) software has become an indispensable tool for companies aiming to streamline their customer interactions, sales processes, and ...

EnergySage, Scanifly, Freedom Forever, and Bodhi have all introduced AI-supported tools for solar design, customer service, ...

Growing organizations can capitalize on emerging technologies even more than enterprises, says Verizon’s Aparna Khurjekar.

Customer background Atomicwork, an agentic service management software provider, was founded in 2022 and has quickly grown to over 50 employees in the United States, Singapore, and India. The company ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction. We help you choose the best CRM for your business among our top-tested ...