Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Reuben Yonatan Customer ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

A product can sparkle in features but still fail in feeling. Customers stay loyal to experiences, not perfection.

The Supportive Role of AI Chat Software. With the help of AI chat software, new customer service representatives can receive "instant guidance" during real conversations: The s ...

As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator.

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Start with the basics. Use AI for chatbots and repetitive CX tasks to reduce wait times and lower operational costs. Build loyalty with advanced tech. Use real-time customer data to allow AI-driven ...

Formerly known as Anecdote, the company has rebranded to Clarity and will use the new funding to expand applied-AI teams in ...

Finding the right bank for you isn’t just about fees and interest rates. These banks set the gold standard for customer experience. David McMillin writes about credit cards, mortgages, banking, taxes ...

The Starbucks CEO recently passed the one-year mark of his tenure helming the coffee giant and the anniversary of his “ Back ...

Singaporean consumers love the service provided by their national carrier, selecting Singapore Airlines as their top brand for customer experience. Customers in the market can be highly discerning ...