Grocery shopping already comes with its fair share of issues. Spare yourself the trouble and avoid these supermarkets known ...

We were told AI would revolutionise customer service. That it would make our lives easier, our interactions faster, and our ...

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid ...

Before exercising your right to refuse service, you and your employees should always try to de-escalate a rude customer ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

The company came to the decision after its customer experience improvements to platform and tools reduced support needs, a spokesperson told CX Dive.

Artificial intelligence is transforming customer service in 2025, with AI chatbots, predictive analytics, and cross-industry ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Dog Ridge Water Supply Corporation has new leadership working to address years of water outages and quality issues affecting ...

Customer loyalty isn't dead because customers have become terrible people. It died because the world became a better place ...