We were told AI would revolutionise customer service. That it would make our lives easier, our interactions faster, and our ...

Microsoft is announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance ...

Clare Tyrer has built a fantastic career driving customer growth across fashion, beauty, publishing and luxury travel brands.

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

The development of SCRM makes enterprises more efficient and intelligent in managing private traffic. Through systematic data ...

Technological Innovation: Multimodal Interactive Intelligent Customer Service ...

Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced an expanded ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

The company came to the decision after its customer experience improvements to platform and tools reduced support needs, a spokesperson told CX Dive.

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction.

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...