We were told AI would revolutionise customer service. That it would make our lives easier, our interactions faster, and our ...

Clare Tyrer has built a fantastic career driving customer growth across fashion, beauty, publishing and luxury travel brands.

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

A product can sparkle in features but still fail in feeling. Customers stay loyal to experiences, not perfection.

If you ever shopped at Aldi, then you probably noticed a couple of things about the cashiers. They're incredibly fast, and ...

Establishing AI Rooted in Practical Applications and Users SINGAPORE, /PRNewswire/ -- Sobot, an innovative AI customer ...

Robert Anghel is Senior Director of Field Services at LG Electronics where he oversees a nationwide service operation with ...

Xie Yunpeng pointed out that Yunji Technology was established in 2014 and has been deeply engaged in the robotics field for ...

To keep their retail environment attractive to customers, companies must create a welcoming environment – the shopping ...

Learn how to build AI agents that transform industries and boost productivity. Step-by-step guide for beginners and experts alike.