Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...

The Supportive Role of AI Chat Software. With the help of AI chat software, new customer service representatives can receive "instant guidance" during real conversations: The s ...

IDC predicts that by 2025, more than 60% of companies worldwide will prefer AI-driven customer interaction platforms as their ...

Boost fixed operations success with Jeff Cowan’s people-focused strategies, training, and tools for dealerships.

The lineup of upcoming BDR University courses helps HVAC, plumbing and electrical contractors gain confidence with their ...

Figures show that complaints made to Shropshire hospitals jumped in June at the same time as compliments also rose.

NextDAY Cabinets hosted an advanced professional development training for the sales and dealer team for the Beltsville ...

Robert Anghel is Senior Director of Field Services at LG Electronics where he oversees a nationwide service operation with ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

Junts per Catalunya has reached an agreement with the government of Pedro Sánchez to accept that Catalan be given de facto ...

The Ghana Revenue Authority (GRA) has launched a week-long General Competency Development Programme, to sharpen leadership skills and improve service delivery among its senior officers. The maiden ...

StraighterLine offers online higher education courses in multiple subjects. Course prices start at $79, and the company offers a membership program for $99 a month. StraighterLine has a transfer ...