The core of Social Conversation Archiving lies in utilizing social media platforms to manage and maintain customer ...

Clare Tyrer has built a fantastic career driving customer growth across fashion, beauty, publishing and luxury travel brands.

Among these, Enterprise WeChat has gradually become an important platform for enterprise SCRM (Social Customer Relationship ...

As artificial intelligence becomes more embedded in underwriting and customer service, advisers are perfectly positioned to help clients understand what it means for their cover, data and privacy.

Conversations in which employees of a credit card company secretly checked a customer's payment history and mocked her were ...

The J.D. Power 2025 Certified Customer Service Program recognizes Health First Health Plans’ commitment to remarkable member customer service support when addressing benefit plans, claim inquiries, ...

Market Logic Software is proud to announce the launch of DeepSights Persona Agents, a revolutionary new capability that ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

Retailers leaned into AI because the math made sense. Millions of shoppers. Thousands of questions every day. A human team ...

NEW YORK, Sept. 16, 2025 (GLOBE NEWSWIRE) -- ASAPP, the leading provider of AI-powered contact center software, today announced major advancements to its GenerativeAgent ® Platform, giving enterprises ...

There’s a certain irony in loving your Rivian R1S and praising its customer service, even though it spends its early days in ...

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.