The core of Social Conversation Archiving lies in utilizing social media platforms to manage and maintain customer ...

Among these, Enterprise WeChat has gradually become an important platform for enterprise SCRM (Social Customer Relationship ...

As artificial intelligence becomes more embedded in underwriting and customer service, advisers are perfectly positioned to help clients understand what it means for their cover, data and privacy.

Conversations in which employees of a credit card company secretly checked a customer's payment history and mocked her were ...

The J.D. Power 2025 Certified Customer Service Program recognizes Health First Health Plans’ commitment to remarkable member customer service support when addressing benefit plans, claim inquiries, ...

Retailers leaned into AI because the math made sense. Millions of shoppers. Thousands of questions every day. A human team ...

Recently, Call Loom announced its mission to introduce new ways for organizations to capture, understand, and act on customer ...

Enterprise Times met with Louise Phillips, VP Customer Centres and Darren Kelly, Senior Manager of Customer Care from Virgin Atlantic at Genesys Xperience ...

This isn’t just about being nice. Customers can sense when they’re genuinely valued versus when they’re being managed. That feeling drives every decision they make about whether to stay, whether to ...

HubSpot reports that brands should enhance personalization using AI to meet rising customer expectations and strengthen ...

Manny Rizo is a Democrat in Texas, so he is no stranger to being on the losing side. But this one seems to sting a bit more.

iOS 26 became publicly available this week, ushering in a new OS naming system and the software’s most overhauled look since ...