The core of Social Conversation Archiving lies in utilizing social media platforms to manage and maintain customer ...

The development trends of conversation archiving systems are undoubtedly noteworthy. With the continuous advancement of ...

As artificial intelligence becomes more embedded in underwriting and customer service, advisers are perfectly positioned to help clients understand what it means for their cover, data and privacy.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Customer service software company Zendesk today announced that companies ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Over the past few years, we’ve all encountered “Let’s chat!” buttons on ...

Dealing with conflict is no easy feat—especially when it’s coming from an upset customer. Whether it’s problems finding information on your website or frustrations with a particular product or service ...

Ada's Generative Actions offers an end to scripted chatbot limitations, enabling AI chatbots to take informed, personalized actions that support customer needs TORONTO , Oct. 11, 2023 /PRNewswire/ -- ...

Zendesk's service-first offerings gives SMBs omnichannel customer communications and support platforms. With renewed focus on improving the customer experience (CX), Zendesk's Sales Suite serves to ...

Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that makes it ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Want your customers to connect with you, feel attached to ...