Forecasts that AI could erase tens of millions of jobs by the end of the decade appear to be making the notion of a ...

Junts per Catalunya has reached an agreement with the government of Pedro Sánchez to accept that Catalan be given de facto ...

If you ever shopped at Aldi, then you probably noticed a couple of things about the cashiers. They're incredibly fast, and ...

NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on August 11, 2025 in New York City. (Photo by Craig T Fruchtman/Getty Images) ...

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture that embeds customer-centricity. Chief marketing officers widely recognize ...

Abstract: The proliferation of ‘emerging positive reviews’ poses a pressing challenge for online service platform products, necessitating the incorporation of rating credibility into product ranking ...

“The customer is always right” — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...

Most reasonable people would agree that retail workers deserve to be treated like human beings, but some people would rather they behave like puppets. So after working a long shift, being told to ...

CHARLOTTE — Members of Civic Federal Credit Union have reported long hold times and trouble accessing their accounts following a recent merger. The transition from Local Government Federal Credit ...

The IRS is trying to hire thousands of customer service employees, after raising concerns it won’t have enough staff to keep up with taxpayer phone calls next filing season. The agency is looking to ...