You cannot run a successful business without happy customers. It is easy for an unhappy client to bash your company online, where a few well-placed complaints might impact business and give you a bad ...

We've all been there: dialling a customer service number with high hopes of speaking to a real person, only to find ourselves trapped in an automated labyrinth. You're shuffled around, stuck on hold ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

This article originally appeared in OpenForum, reprinted with permission. Izzy Goodman, owner of CCS Digital, a seller of ink cartridges, knows a thing or two about handling a surge in customer ...

Businesses are in business to solve problems. Problems cause stress. It’s, therefore, logical you’re going to have some stressed customers. If you and your team handle these stressful times well, your ...

Want some old advice? The customer is always right. Okay, now you can stick that in your pocket. Today's best service entrepreneurs are looking beyond old axioms in relating to customers. That's ...

Have you noticed that on any given day, a number of posts on our Facebook feed would be a friend complaining about a customer service failure? And that the usual suspects are airlines, ...

We’ve entered a new era of customer service excellence where AI is playing an increasingly central role. In fact, Gartner predicts that by 2025, 80% of customer service and support organizations will ...

When it comes to charging delivery fees, Fred Durham, founder of Café Press, online seller of everything from ironic T-shirts to calendars, is unrepentant. Want that $22 Family Guy T-shirt? Get ready ...