Customer loyalty isn't dead because customers have become terrible people. It died because the world became a better place ...

Consumers who purchased the affected products were instructed to immediately secure them out of sight and reach of children.

Amazon's recent earnings report reveals its fundamentally different approach to artificial intelligence compared to Shopify's platform strategy. Amazon predominantly builds AI to optimize the ...

Amazon.com is testing General Motors' Chevrolet BrightDrop electric van, marking a significant potential client for the struggling Canadian-produced electric vans.

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

The breach, now known to have begun in March, raises questions about why it took six months for Salesloft to detect the ...

The state Supreme Court’s decision, expected in the coming months, will determine whether the case proceeds to a jury trial.

Amazon officially held a ribbon-cutting for a new delivery facility in Slidell that the company says will provide hundreds of ...

This action was surfaced by Law.com Radar, which delivers real-time alerting on new litigation across more than 2,900 state ...

Salesforce has sent shockwaves through the global customer experience (CX) industry after Co-founder Marc Benioff revealed that the company had cut its customer service workforce by nearly half.

This product is invariably fatal at industrial-strength levels when it’s ingested,” an attorney arguing on the plaintiffs’ ...