From fake calls to fresh dough. This is how a scam call center was transformed into a real pizzeria — and the community loves it.

US government to phase out paper checks for Social Security and federal benefits under Trump’s executive order effective Sept ...

On 23 January 2020, reports became reality as the first COVID-19 case was detected in Australia. It was a grim foreshadowing ...

The Treasury Department will stop issuing paper checks for tax refunds, Social Security payments and most other federal ...

When Edward Brown passed away in September 2023 at the age of 90, he left behind not only a remarkable legacy in journalism ...

With the rise of personalized music streaming services, there is a growing need for systems that can recommend music based on users' emotional states. Realizing this need, Moodify is being developed ...

The call center software industry could be getting a $2 billion boost. Thoma Bravo, a US-based private equity firm, is close to finalizing a deal to acquire call center software provider Verint ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...