Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

NASHVILLE, Tenn. (WSMV) - Two years ago, on the day of the Christmas bombing, AT&T phone lines went down impacting all calls to Nashville’s 911 center. It stopped person-to-person communication, but ...

BOISE - The federal Department of Labor is releasing the last of a $1.3 million grant awarded to help Idaho workers left unemployed after a Dell computer call center in Twin Falls closed. The agency ...