Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

An Ohio district court ruling may give call centers a road map for determining when compensable time for remote workers ...

9th Circuit revives FLSA overtime action against Customer Connexx, JanOne Activating computer was ‘indispensable’ part of the job, panel finds (Reuters) - Call center employees who communicated with ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The ...