Law firm leaders must ensure their associates understand that relationship building, not just tactical expertise, is key to ...

CRM König has already made a significant impact in its beta markets, with early adopters reporting impressive operational ...

Robust client relations also reduce misunderstandings, offering clarity in communication and keeping customers satisfied with your customer service. This satisfaction often translates into positive ...

Why reframing the ad agency-client relationship can help creativity. The evolution of ‘the client’ from a straightforward descriptor — someone receiving services — to a phrase laced with frustration ...

Winning Gold at The Drum Awards for Agency Business in the Client Relations category is Translate Plus. Here, in its own words, is how it maintained a winning satisfaction rate. 2023 was a ...

Customer Relations When your customers have questions or problems, it’s your job to resolve them. Creating a helpful customer service team that’s responsive and effective is key to maintaining ...

John Keane, CEO at Ardmore: “Clients no longer rely exclusively upon their agency of record for creative/strategic direction on all comms.Rather, to a varying degree, they now blend a variety of AOR, ...

In my opinion, no, because the advisor/client relationship is much deeper and more consequential. Finding Common Ground . Instead, we’re calling for a higher standard, ...

What Good PR Clients Do. Since public relations isn't done "to" a company—it's done "with" the management team or owners—there's an essentially different nature to how this kind of professional ...