And it showed me that the agency-client relationship could function more like a fractional chief revenue officer role—that is ...

Relationships are complicated. And sometimes relationships don’t work out, but the best relationships can be mutually beneficial, even magical. We could be talking about you and your best friend, but ...

Rocket CRM has introduced a new series of platform enhancements focused on strengthening customer relationship management ...

In public relations, it’s easy to think that success is measured by meeting the business needs of our clients, but ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Scott Baradell Many of ...

While there is no universally accepted theory of how businesses should treat customers, many models include several of the same key principles. Understanding some of the cornerstones of customer ...

Maybe the most important and interesting area of financial services business innovation we cover is in the evolving nature of an advisor’s client and community engagement strategies. It is here where ...

Businesses small and large depend on customers for survival. Customers drive new trends and provide profits for current and future operations and investments. The use of a customer relationship model ...

Since public relations isn't done "to" a company—it's done "with" the management team or owners—there's an essentially different nature to how this kind of professional service is successfully ...

A multipurpose patron-client system vertically integrates people of disparate status, wealth, and power within an autonomous local polity and subsistence economy. It is well documented that the demise ...

My love for football really started at Penn State. When you go to a university like that, you happen to fall in love with football and football gets engrained in you. With that, I was fortunate enough ...

Ernst & Young agreed to pay $9.3 million to settle claims by the U.S. Securities and Exchange Commission that two former partners in the audit division had personal relationships with clients, ...