Law firm leaders must ensure their associates understand that relationship building, not just tactical expertise, is key to ...

Customer relations are the foundation of any business. The more impact a client has on your business, the more you should invest in client relations and account management itself.

In my opinion, no, because the advisor/client relationship is much deeper and more consequential. Finding Common Ground . Instead, we’re calling for a higher standard, ...

In customer relations optimization, businesses can group clients into segments depending on their characteristics, behaviors, values, and other unique qualities. This is the process of customer ...

Customer Relations When your customers have questions or problems, it’s your job to resolve them. Creating a helpful customer service team that’s responsive and effective is key to maintaining ...

In today’s legal market, few roles hold more potential—or more frustration—for firm growth than the client relationship partner (CRP). These partners sit at the intersection of the firm’s ...

In other words, you have to do the work to build a strong client relationship before a crisis.Unless you’ve done that prep work, when markets go awry, your client relationships may already be ...

September 16, 2022 - In a pitch to a prospective client, it is common to see the general counsel ask attorneys to provide information on three topics: approach for the matter, proposed budget, and ...

PURCHASE, N.Y., May 7, 2025 /PRNewswire/ -- Alpine Saxon Woods, a leading asset management firm, is pleased to announce the appointment of Patrick Coyne as its new Head of Sales. With a wealth of ...

It’s not always necessary to “chat up” a customer in order to provide good customer relations. You can provide your customer with a level of appreciation for you and your company by being aware of, ...

What Good PR Clients Do. Since public relations isn't done "to" a company—it's done "with" the management team or owners—there's an essentially different nature to how this kind of professional ...