Dialpad, Inc., the leading AI-powered communications and agentic platform, today announced it has received an Honorable Mention in the 2025 Gartner ® Magic Quadrant™ for Contact Center as a Service ...

UPDATE: Attorney Matthew Scanlon has filed a motion to remand the class action lawsuit against Express Scripts to Cambria County. This comes after a hearing scheduled for 2:30 p.m. at the Cambria ...

Calls to customer service rarely begin happily and are typically a frustrating struggle against an automated system to get a human representative on the line. One Denver man found out the hard way ...

Attorney General J.B. McCuskey called Express Scripts the true architect of West Virginia’s substance use disorder crisis during a press conference Monday announcing a federal civil lawsuit against ...

CHARLESTON, W.Va. (WSAZ) -- West Virginia Attorney General J.B. McCuskey has announced a lawsuit against what he calls an “architect” of the opioid crisis in West Virginia. The lawsuit, filed on ...

A United Airlines customer was scammed for over $17,000 after calling the airline's official customer service line. The man was attempting to rebook a flight for his family and asked to make a large ...

CAMBRIA COUNTY, Pa. (WTAJ)–A Cambria County judge has ordered Express Scripts to pause its plan to end its contract with Martella’s Pharmacy, affecting six locations in Cambria, Westmoreland, and ...

A Pittsburgh law firm is asking customers of Boswell Prescription Center, Penn Laurel Pharmacy, Martella's Pharmacy and Ligonier Pharmacy to sign up for a class action lawsuit against Express Scripts, ...

Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of call center workers at the mercy of abusive callers. The viral videos ...

A 60-year-old, family-owned independent pharmacy with six locations across Somerset, Cambria and Westmoreland counties is asking the community for its help as it works to stay in the Express Scripts ...

Customers and others can sign a petition at any Martella's Pharmacy, call their health insurance provider or call Express Scripts directly.