Nothing gets rid of a bad rule faster than following it exactly. What would you do if your new supervisor said you’d be ...

Waiting on hold with the Florida Reemployment Assistance Program over the phone is like listening to a broken record. “It’s the worst kept secret that the website we paid $77 million for doesn’t work, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The pandemic taught us all how to work differently. This includes call centers, which have ...

Remote call center workers start their day not when they turn on their computers, but when they load the first program they ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now ServiceNow and Amazon Web Services' are ...

Many American organizations needed to quickly shift to remote work in March 2020, when the COVID-19 pandemic began seriously impacting the United States. For call centers, this meant agents staying in ...