Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

Unveiling the Amazing Secrets Behind Call Center System Prices: You Wouldn't Believe the Cost-Effectiveness ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...

Broward County's 911 emergency communication system has improved since a critical assessment in 2016 — but still takes too long to process calls, according to a new consultant report. The findings ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Emergency-response centers are using AI to improve and streamline services like live translation. Better tech could help workers prioritize calls, avoid logistical issues, and catch crucial details.

Buyout firm Thoma Bravo is nearing a deal to acquire call center software maker Verint Systems Inc., according to people familiar with the matter.