Nothing gets rid of a bad rule faster than following it exactly. What would you do if your new supervisor said you’d be written up for deviating even slightly from the call center script? Would you ...

See the 8 best AI answering services for plumbers in 2025, built to capture urgent jobs, book appointments, and stop missed ...

Michigan is introducing a new call center service that will help older adults and people with disabilities find and access appropriate long-term health care. The free service, known as “MI Options,” ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

Chicago community leaders and longtime residents say the Obama Presidential Center risks washing away the neighborhood’s fabric, warning that proposed luxury developments tied to the project could ...

The business landscape is evolving rapidly, and communication technology sits at the heart of that change. Companies ...

DETROIT – Two self-proclaimed religious leaders are facing federal charges for their alleged roles in a forced labor and money-laundering conspiracy across four states, including Michigan. David ...

"NCIS: Tony & Ziva" creator John McNamara tells TheWrap about crafting the Paramount+ spinoff with Michael Weatherly and Cote ...

TAMPA, Fla. (WFLA) – Two “self-professed religious leaders” were indicted Wednesday on federal charges alleging the organization forced its members into labor, isolated them and threatened to withhold ...