Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Discover how AI-powered voice analytics improves contact center performance through real-time insights, training, and ...

Broadcom currently plans to report its earnings for the fourth quarter and fiscal year 2025 after close of market on Thursday, December 11, 2025. A public webcast of Broadcom's earnings conference ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

With this new funding, HappyRobot plans to scale hiring across engineering, deployments, and product, while making their AI ...

From searching your files to scheduling haircuts to supporting emergency response — it’s been a heck of an entrepreneurial journey for Max Keenan and James Liu. The young founders just raised $14 ...

SNAP call center has been offline since a July 28 cyberattack involving automated bots DHS says it’s unclear if any personal data or benefits were stolen Cardholders are urged to lock cards between ...

Voiso, a global provider of AI-powered contact center solutions, is redefining what it means to connect with customers in today’s digital age. In a landscape dominated by automation and transactional ...

Michigan is introducing a new call center service that will help older adults and people with disabilities find and access appropriate long-term health care. The free service, known as “MI Options,” ...

LEHIGH VALLEY, Pa. - A Microsoft outage that has had major effects on airports and businesses has left our region's hospitals and 911 call centers virtually unscathed. The Microsoft outage that is ...

A new version number and Liquid Glass are far from the only changes Apple brings in iOS 26, but the Siri delays haunt an otherwise excellent upgrade.