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Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Conservative leaders in the US have reignited debates over H-1B visas, outsourcing, and Indian talent, framing it as a threat ...

Amid trade tensions as MAGA is increasing the pressure on the administration to stop programs that generate jobs in India, ...

Why are today’s kids so anxious? 🧠 Jonathan Haidt’s The Anxious Generation dives into modern childhood, technology, and the ...

The CBI busted two illegal call centers in Nashik with the arrest of the duo involved in defrauding UK nationals posing as government officials and insurance agents, officials said on Sunday. The ...

Discover how AI-powered voice analytics improves contact center performance through real-time insights, training, and ...

We offer programs in dementia respite, caregiver support, geriatric case management and mental health counseling ...

More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update from ...

SNAP call center has been offline since a July 28 cyberattack involving automated bots DHS says it’s unclear if any personal data or benefits were stolen Cardholders are urged to lock cards between ...

“The breakneck growth in China’s nuclear weapons tells us Xi and his [Chinese Communist Party] comrades see nuclear weapons as instruments of coercion and terror to use in furthering China’s hegemonic ...