Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Discover how AI-powered voice analytics improves contact center performance through real-time insights, training, and ...

Broadcom currently plans to report its earnings for the fourth quarter and fiscal year 2025 after close of market on Thursday, December 11, 2025. A public webcast of Broadcom's earnings conference ...

With this new funding, HappyRobot plans to scale hiring across engineering, deployments, and product, while making their AI ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

The best video conferencing services we've tested help you stay connected and communicate with clients, team members, and anyone else, no matter where you are. I’ve been writing about consumer ...

Voiso, a global provider of AI-powered contact center solutions, is redefining what it means to connect with customers in ...

From searching your files to scheduling haircuts to supporting emergency response — it’s been a heck of an entrepreneurial journey for Max Keenan and James Liu. The young founders just raised $14 ...

The Agilent CrossLab Group delivered 5% growth in Q3, better than we had guided. The CrossLab team drove mid-single-digit consumables and supported by our focus on e-commerce and digital. This was a ...

Michigan is introducing a new call center service that will help older adults and people with disabilities find and access appropriate long-term health care. The free service, known as “MI Options,” ...

SoftwareONE reported its Q2 2025 earnings, showing a revenue of 255.65 million CHF, exceeding the forecast of 250 million CHF. Despite this, the company’s stock fell by 7.78% to 6.34 CHF, reflecting ...