Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Discover how AI-powered voice analytics improves contact center performance through real-time insights, training, and ...

More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update from ...

Q2 2025 Earnings Call Transcript September 11, 2025 The Kroger Co. beats earnings expectations. Reported EPS is $1.04, ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. Gordon Scott has been an active investor and technical analyst or 20+ years. He is a Chartered Market Technician ...

Tecsys Inc. ( TSX: TCS:CA) Q1 2026 Earnings Call September 5, 2025 8:30 AM EDT ...

Aviat Networks, Inc. (NASDAQ: AVNW) Q4 2025 Earnings Call Transcript September 11, 2025 ...

Chewy, Inc. ( NYSE: CHWY) Q2 2025 Earnings Call September 10, 2025 8:00 AM EDT Hello, everyone, and welcome to the Chewy Second Quarter 2025 Earnings Call. My name is Emily, and I'll be coordinating ...

When a well-known and loved homeless man nicknamed “Pepe” was killed in the crossfire of a Chicago shooting outside her home ...

SNAP call center has been offline since a July 28 cyberattack involving automated bots DHS says it’s unclear if any personal data or benefits were stolen Cardholders are urged to lock cards between ...

Wenxin X1.1 Deep Thinking Model Launched, Achieving SOTA in Multiple Benchmark Tests During the conference, Baidu's Chief ...

Michigan is introducing a new call center service that will help older adults and people with disabilities find and access appropriate long-term health care. The free service, known as “MI Options,” ...