Customers want self-service. The contact center allows brands to empower customers, giving them the tools they need to answer their own questions. More than one type. Companies can choose from ...

Call Center Coach launches the Servant Leader App-the first system that transforms Servant Leadership from theory into daily execution in contact centers using culture-calibrated AI and real-time ...

Voiso, the AI-powered contact center platform helping global businesses deliver human-first customer experiences at scale, ...

OrthoWest has announced the expansion of Switchboard, MD’s physician-built AI platform across its orthopedic enterprise, bringing its advanced Contact Center solution to enable smarter call handling ...

Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and ...

Agency set to transform service desk operations and enhance user experiences through automation and intelligent voice workflows ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, ...

GovCIO has secured an $80 million task order to support the U.S. Immigration and Customs Enforcement (ICE) Enforcement and ...

The Kentucky Executive Branch Ethics Commission on Wednesday fined a former juvenile justice guard $5,000 for engaging in ...

A military helicopter crashed near an army base in Washington state late Wednesday evening, a U.S. Army official has said.

Contact centers are primary customer touchpoints. Learn how to empower the agents that can deliver great customer experiences ...

Elena Bardin is charged with having an illegal relationship with a student in a detention facility and soliciting him to ...