Customers want self-service. The contact center allows brands to empower customers, giving them the tools they need to answer their own questions. More than one type. Companies can choose from ...

OrthoWest has announced the expansion of Switchboard, MD’s physician-built AI platform across its orthopedic enterprise, bringing its advanced Contact Center solution to enable smarter call handling ...

Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and ...

Agency set to transform service desk operations and enhance user experiences through automation and intelligent voice workflows ...

The Kentucky Executive Branch Ethics Commission on Wednesday fined a former juvenile justice guard $5,000 for engaging in ...

A military helicopter crashed near an army base in Washington state late Wednesday evening, a U.S. Army official has said.

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer ...

A June 30 FCC order cleared the way for phone call rates, and commission payments to the Oklahoma Department of Corrections, ...

The CCaaS Magic Quadrant report has been released again, with NiCE and Genesys leading the way once more. AWS, Five9, and ...

Burke County warns residents of scam calls spoofing the local 911 Center's caller ID to steal money or personal information.

New Nashville childcare center opens, serving 80 children through a partnership between Renewal House and St. Mary's Villa.

With minimal public notice, Oklahoma agreed to a new contract that raised the cost of phone calls from state prisons from 6 to 14 cents per minute.