ATLANTA — More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update ...

When Max Keenan joined Y Combinator’s summer 2022 batch, he was working on Aurelian, a company that automated appointment bookings for hair salons. But less than a year later, a conversation with one ...

Buyout firm Thoma Bravo is nearing a deal to acquire call center software maker Verint Systems Inc., according to people familiar with the matter. The deal would value Verint at about $2 billion, ...

The final day at Camp Pendleton pushes our civilian to the limit with a 5-mile patrol, grueling elevation, and a crash course in military communications. From spotting tarantulas to calling in a mock ...

DETROIT – A federal grand jury in Michigan returned a 10-count indictment against two self-professed religious leaders accused of running a forced labor and money laundering conspiracy that victimized ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

The call center software industry could be getting a $2 billion boost. Thoma Bravo, a US-based private equity firm, is close to finalizing a deal to acquire call center software provider Verint ...

Nelly's former mansion in Wildwood was later purchased by a church that used it to run a call center relying on forced labor, prosecutors say. The two leaders of an alleged cult that operated call ...

U.S. director Julian Schnabel on Wednesday (September 3) criticized calls for two of the stars of his latest film, Gal Gadot and Gerard Butler, not to show up at the Venice Film Festival over their ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

FAIRFAX, Va. — Fairfax County's 911 center, which answers about 3,000 calls a day, is testing artificial intelligence technology to help manage non-emergency calls. The Department of Public Safety ...

Katie Couric and the director of the John F. Kennedy Center for the Performing Arts traded barbs on Saturday, and then again on Monday, after Couric called the center’s new Donald Trump-mandated ...