Discover key insights from Hain Celestial's Q4 2025 earnings call, turnaround strategy, cost reductions, and innovation plans.

Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

A full-stack, local-first behavioral intelligence engine for telecom support calls. Combining Whisper transcription, GPT-3.5 insights (affordable token cost), PII redaction, next best offer generation ...

Good morning, and welcome to the Signet Jewelers Second Quarter Fiscal 2026 Earnings Call. Please note, this event is being recorded. Joining us on the call today are Rob Ballew, Senior Vice President ...

DETROIT – Two self-proclaimed religious leaders are facing federal charges for their alleged roles in a forced labor and money-laundering conspiracy across four states, including Michigan. David ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

Michigan is introducing a new call center service that will help older adults and people with disabilities find and access appropriate long-term health care. The free service, known as “MI Options,” ...

Chicago community leaders and longtime residents say the Obama Presidential Center risks washing away the neighborhood’s fabric, warning that proposed luxury developments tied to the project could ...

MEMPHIS, Tenn. — WREG got a look at the place where Memphians are told to call when they have city complaints. 311 is how you connect with the City of Memphis for services, but many have been telling ...

As digital self-service tools expand across government programs, a new report produced by Scoop News Group for TransUnion highlights a critical yet often overlooked fact: For millions of Americans, ...

Jessica Wehrman talks with David Jordan, CQ Roll Call’s energy and environment reporter, about how energy affordability could become a sleeper issue in next year’s midterm elections.

ATLANTA — The call center for Georgia’s food stamp program briefly rebooted on Tuesday after a recent cyberattack. State officials say the call center came back online on Tuesday morning, but the ...