Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Why emotional blueprinting reveals what data misses—presence, nuance, and the moments that actually build trust.

Q2 2025 Earnings Call Transcript September 11, 2025 The Kroger Co. beats earnings expectations. Reported EPS is $1.04, ...

Ladies and gentlemen, welcome to the Synopsys Earnings Conference Call for the third quarter fiscal year 2025. [Operator Instructions] As a reminder, today's call is being recorded. At this time, I ...

Aviat Networks, Inc. (NASDAQ: AVNW) Q4 2025 Earnings Call Transcript September 11, 2025 ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Chewy, Inc. ( NYSE: CHWY) Q2 2025 Earnings Call September 10, 2025 8:00 AM EDT Hello, everyone, and welcome to the Chewy Second Quarter 2025 Earnings Call. My name is Emily, and I'll be coordinating ...

When a well-known and loved homeless man nicknamed “Pepe” was killed in the crossfire of a Chicago shooting outside her home ...

Q1 2026 Earnings Call Transcript September 9, 2025 Oracle Corporation misses on earnings expectations. Reported EPS is $1.47 ...

Wenxin X1.1 Deep Thinking Model Launched, Achieving SOTA in Multiple Benchmark Tests During the conference, Baidu's Chief ...

After receiving a call from someone claiming to be from her bank, Greg’s grandmother was told she owed $50,000 due to a ...

Local artists are feted at Seattle Convention Center gallery opening to celebrate reimagined jerseys hung as art to mark ...