Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Armen Kirakosian recalls the challenges of his early days as a call center agent nearly a decade ago: upset callers, endless menu navigation, and manually jotting down notes after every call.

Seagate Technology is positioned for strong growth, driven by surging demand for cloud, edge and AI-related data storage ...

Laz Diaz was involved in yet another controversy this week. The veteran MLB umpire Diaz was behind the plate as the crew ...

The One Big Beautiful Bill (OBBB) introduces a 1% floor for corporate charitable deductions, which is projected to cause a ...

Reyes apologized at Monday’s board meeting, and East Aurora School District Superintendent Robert Halverson said he is open ...

SNAP call center has been offline since a July 28 cyberattack involving automated bots DHS says it’s unclear if any personal data or benefits were stolen Cardholders are urged to lock cards between ...

German public broadcaster ZDF on Monday rejected calls by former US ambassador Richard Grenell for one of its journalists to ...

ATLANTA — More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update ...

At the Daily Front Row Fashion Media Awards in New York City on Sept. 12, Davidson, 31, said of MGK (whose real name is ...

The monthslong renovation, which cost nearly $60 million, adds six new galleries as well as classrooms and interactive ...