Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

The legislation's future is unclear, but experts say contact centers should plan ahead and reduce call volumes, improve ...

Armen Kirakosian recalls the challenges of his early days as a call center agent nearly a decade ago: upset callers, endless menu navigation, and manually jotting down notes after every call.

Reyes apologized at Monday’s board meeting, and East Aurora School District Superintendent Robert Halverson said he is open ...

Laz Diaz was involved in yet another controversy this week. The veteran MLB umpire Diaz was behind the plate as the crew ...

Apple is set to release iOS 26 on Sept. 15, and it will bring call screening and more to your iPhone then. But you don't need ...

The One Big Beautiful Bill (OBBB) introduces a 1% floor for corporate charitable deductions, which is projected to cause a ...

German public broadcaster ZDF on Monday rejected calls by former US ambassador Richard Grenell for one of its journalists to ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

Rokita asked people to report teachers who "celebrate or rationalize" the Sept. 10 killing so they can be included in a ...

Zumtobel Group AG ( OTCPK:ZMTBY) Q1 2026 Earnings Call September 3, 2025 8:00 PM EDT ...

ATLANTA — More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update ...