A full-stack, local-first behavioral intelligence engine for telecom support calls. Combining Whisper transcription, GPT-3.5 insights (affordable token cost), PII redaction, next best offer generation ...

Every contact center leader knows the strain of working across too many systems. Switching between tools, chasing down updates, and keeping everything in sync pulls focus away from what matters most — ...

When models attempt to get their way or become overly accommodating to the user, it can mean trouble for enterprises. That is why it’s essential that, in addition to performance evaluations, ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

You can create a release to package software, along with release notes and links to binary files, for other people to use. Learn more about releases in our docs.

, the world first platform designed to validate and assess AI agents. With the rise of AI agents in developer workflows, the platform is set to revolutionize the way organizations test and validate ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...

MEMPHIS, Tenn. — WREG got a look at the place where Memphians are told to call when they have city complaints. 311 is how you connect with the City of Memphis for services, but many have been telling ...

TRAVIS COUNTY, Texas — Residents in Travis County in need of long-term flood assistance now have a new way to receive help. On Wednesday, the county began operations on its flood recovery call center ...

As expected, free agent center Richaun Holmes has officially signed a two-year contract with Panathinaikos, the 2024 EuroLeague champions announced today. According to the Greek club, Holmes’ deal ...

ATLANTA — The call center for Georgia’s food stamp program briefly rebooted on Tuesday after a recent cyberattack. State officials say the call center came back online on Tuesday morning, but the ...