Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Wenxin X1.1 Deep Thinking Model Launched, Achieving SOTA in Multiple Benchmark Tests During the conference, Baidu's Chief ...

Liverpool and Arsenal wasn't a classic by any means as both teams clearly need to figure things out. "Works in progress" was a recurring theme as Marcotti recaps the weekend ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...

Abstract: Large language models (LLMs) are increasingly being used in various domains, including chip design. Recent works have demonstrated the effectiveness of LLMs in EDA tool script generation.

ATLANTA — Two weeks after a cyberattack took Georgia’s Supplemental Nutrition Assistance Program (SNAP) call center offline, the system remains shut down. Meanwhile, some families say they’re unable ...

Abstract: Manually generating Tool Command Language (TCL) scripts is time-consuming and error-prone. Although large language models (LLMs) show promise in automating TCL script generation, they ...

As expected, free agent center Richaun Holmes has officially signed a two-year contract with Panathinaikos, the 2024 EuroLeague champions announced today. According to the Greek club, Holmes’ deal ...

GEORGIA, — The Georgia Department of Human Services (DHS) announced Tuesday that it plans to temporarily shut down its Supplemental Nutrition Assistance Program (SNAP) call center following a ...