Discover how AI-powered voice analytics improves contact center performance through real-time insights, training, and ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update from ...

Wenxin X1.1 Deep Thinking Model Launched, Achieving SOTA in Multiple Benchmark Tests During the conference, Baidu's Chief ...

Ladies and gentlemen, welcome to the Synopsys Earnings Conference Call for the third quarter fiscal year 2025. [Operator Instructions] As a reminder, today's call is being recorded. At this time, I ...

SNAP call center has been offline since a July 28 cyberattack involving automated bots DHS says it’s unclear if any personal data or benefits were stolen Cardholders are urged to lock cards between ...

Q1 2026 Earnings Call Transcript September 9, 2025 Oracle Corporation misses on earnings expectations. Reported EPS is $1.47 ...

Q2 2026 Earnings Conference Call August 27, 2025 5:00 PM ETCompany ParticipantsChristian Kleinerman - Executive Vice President ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...

By consolidating enterprise data into a single environment, Hyatt empowers its teams with fast, secure access to information, enabling them to make informed decisions that enhance customer experiences ...

Closing arguments have ended and the jury is now deciding Donna's fate. A verdict could come by the end of the day, Friday – ...