Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Wenxin X1.1 Deep Thinking Model Launched, Achieving SOTA in Multiple Benchmark Tests During the conference, Baidu's Chief ...

Breaking stock news is now free. Create your account to stay informed—and explore the insights behind every move.

NFL Nation reporters react to all the action, answering the biggest questions coming out of each game. Here's what we learned ...

A collection of articles, podcasts & tweets from around the web to keep you in touch with the Commanders, the NFC East, the ...

Two Ontario surgery center employees who allegedly assaulted federal agents were indicted on Wednesday, the U.S. Department of Justice said in a news release. Highland resident Jose de Jesus Ortega, ...

Two Ontario surgery center employees who allegedly assaulted federal agents were indicted on Wednesday, the U.S. Department of Justice said in a news release. Highland resident Jose de Jesus Ortega, ...

DETROIT – Two self-proclaimed religious leaders are facing federal charges for their alleged roles in a forced labor and money-laundering conspiracy across four states, including Michigan. David ...

Two leaders of the Kingdom of God Global Church were indicted on forced labor and money laundering charges after a multi-state investigation. A call center set up in Taylor, Michigan was among several ...

Voiso, a global provider of AI-powered contact center solutions, is redefining what it means to connect with customers in today’s digital age. In a landscape dominated by automation and transactional ...

ATLANTA, Ga. (Atlanta News First) - Some Atlanta city councilmembers and advocates are calling to begin planning the removal of inmates under the custody of the Fulton County Sheriff’s Office from the ...