Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

Wenxin X1.1 Deep Thinking Model Launched, Achieving SOTA in Multiple Benchmark Tests During the conference, Baidu's Chief ...

Chicago community leaders and longtime residents say the Obama Presidential Center risks washing away the neighborhood’s fabric, warning that proposed luxury developments tied to the project could ...

Michigan is introducing a new call center service that will help older adults and people with disabilities find and access appropriate long-term health care. The free service, known as “MI Options,” ...

Here you can find ' NFL show lineup, fantasy, betting, and an extensive series on the past, present and future of the sport.

A collection of articles, podcasts & tweets from around the web to keep you in touch with the Commanders, the NFC East, the ...

Here's everything you need to know for Week 1 NFL games. Which teams will win, who are the X factors, and which storylines ...

DETROIT – Two self-proclaimed religious leaders are facing federal charges for their alleged roles in a forced labor and money-laundering conspiracy across four states, including Michigan. David ...

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Twenty-four feature films in, Spike Lee is certainly the most provocative director in the game. His latest film, Highest 2 ...