Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today unveiled the Genesys Orchestrators™ program — ...

We see this program in line with an Amazon Prime or Costco membership or Walmart+, with similar benefits and similar returns,” CEO Sumit Singh said.

China’s market watchdog has stepped up oversight of the country’s intensifying food delivery subsidy battle, warning leading ...

AI is reshaping brand engagement, but its effectiveness relies on high-quality, curated data, a significant challenge for ...

For decades, companies around the world and in Georgia have aspired to be “customer-centric.” Yet, despite slick marketing ...

Genesys kicked off Xperience 2025, a premier customer experience (CX) event of the year, by showcasing agentic AI innovations ...

At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.

Wendy’s is focusing on operations, McDonald’s on loyalty and Taco Bell on digital ordering. How can each approach keep ...

Screenshot of Quilia’s legal client support resources portal for law firms and clients. Screenshot of Quilia’s changelog announcing new legal software features and updates. New hire strengthens client ...

Mazda Southern Africa proudly announces the complete availability of its flagship SUV – the all-new Mazda CX-60 range.

The problem with "ready, aim, fire" is the "aim" part. In the world of customer experience (CX), collecting customer data is like being "ready." Collected data is the starting point for any CX program ...