AI is reshaping brand engagement, but its effectiveness relies on high-quality, curated data, a significant challenge for ...

Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today unveiled the Genesys Orchestrators™ program — ...

We see this program in line with an Amazon Prime or Costco membership or Walmart+, with similar benefits and similar returns,” CEO Sumit Singh said.

China’s market watchdog has stepped up oversight of the country’s intensifying food delivery subsidy battle, warning leading ...

Genesys kicked off Xperience 2025, a premier customer experience (CX) event of the year, by showcasing agentic AI innovations ...

At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.

The gift retailer has fallen behind with regards to customer expectations and technology changes, according to CEO Adolfo ...

The problem with "ready, aim, fire" is the "aim" part. In the world of customer experience (CX), collecting customer data is like being "ready." Collected data is the starting point for any CX program ...

Many organizations invest heavily in tracking and improving the customer journey to support customer satisfaction (CSAT) and Net Promoter Scores (NPS), but they still struggle to make a measurable ...

The 12th DCX Confex & Awards 2025 - The 12th Digital Customer Experience Confex & Awards 2025 - Mumbai Chapter is set to take ...

ASFAR and Al Hilal FC showcase Saudi Arabia's hospitality and stunning destinations with 'Experience More'. ASFAR, a PIF company focused on tourism investment and sector transformation, has launched a ...

Inefficiencies from out-of-stocks, planogram disarray, and slow checkout processes cost North American retailers an estimated $128 billion a year. According to a report by Coresight Research and Simbe ...