Our research shows that Zendesk is the best CRM for customer database functionality, offering robust customizability and lots of contact management features, all packaged into an easy-to-use platform.

Enterprise CRM software is a customer relationship management platform specifically designed for midsize to large organizations that need a solution that can handle the bandwidth of a large-volume ...

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including ...

Jennifer Simonson is a business journalist with a decade of experience covering entrepreneurship and small business. Drawing on her background as a founder of multiple startups, she writes for Forbes ...

CRM software transforms scattered customer data into structured insights that drive business growth. From automating ...

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small-business-friendly CRM software we've tested. Turning a profit means managing vital business ...

The best CRM for startups is Freshsales Suite, offering low prices and plenty of features in an easy-to-use yet customizable platform that covers both sales and marketing functionality. The platform ...

The best CRM software solutions for your small business are affordable, scalable, and can help you succeed in sales and customer management.

Investing in a CRM tool can be a big jump from managing customer information in worksheets and loose documents, but startups can greatly benefit from implementing this type of software. Top providers ...

After a string of poor quarters for the majority of CRM players, including Siebel, and increasing reports of poor customer-satisfaction rates for enterprise projects, CRM is now under a cloud.